Sample Client Service Agreement




This SERVICE AGREEMENT  (hereafter, “Agreement”) is made between Andrew J. Urban Jr. Esq. of Andrew J. Urban Chtd., d/b/a Nevada Virtual Law Office, 2580 Anthem Village Drive, Henderson, Nevada 89052 (hereafter, “NVLO”) and “Client” (the person registering hereunder). It is intended to meet the lawful goals of the Client and to state the respective rights and obligations of the parties.

1.    Review of this Agreement is Important

It is crucial that Client carefully review all terms included in this Agreement.  If Client is uncertain about the meaning of any aspect of this Agreement or wishes to discuss the Agreement, Client may contact NVLO by electronic message, telephone or facsimile as listed on the Contact Us page of the NVLO website.

2.    Nature and Scope of the Services to be provided

The purpose of NVLO’s representation under this Agreement is to provide the Client with legal advice, document preparation, and representation concerning legal matters in the areas of Wills and related documents, Trusts, Probate, Trust Administration and Termination, Contract Review and Drafting, Domestic Partnership Agreements, Municipal Law Matters, and Small Business Matters, which are billed to Client as either a “package fee” based on the Schedule of Fees posted on the NVLO website or an hourly fee arrangement based on the type of legal matter NVLO is retained to handle for the Client and the scope of representation as agreed upon between the parties.

Any communications and/or consultations initiated by NVLO or Client are privileged and confidential and are for the purpose of insuring the appropriate completion of the contracted for representation under this Agreement.
The Agreement to provide legal services to Client covers the time period from which both Client and NVLO accept this Agreement and NVLO receives Client’s payment through NVLO’s online payment service or the deposit and clearing of Client’s check or money order to the time NVLO has provided Client with the services provided for under the Agreement.  After the provision of services provided for under this Agreement, NVLO will no longer act as Client’s attorney and any attorney-client relationship will terminate.

NVLO has not agreed to attend a hearing or trial on Client’s behalf or provide any legal services extending beyond those services which Client has purchased under this Agreement. After performing the services provided for under this Agreement, NVLO has no further obligation to Client unless mandated by the Nevada Rules of Professional Conduct for Lawyers.

If at any time legal services cannot reasonably or competently be undertaken in light of Client’s specific legal needs, NVLO will so advise Client that NVLO will not undertake representation of Client and will advise Client of the need to seek alternate legal representation.  No fees will be due and owing for services as set forth in this Agreement if no services will be provided by NVLO.  As with any legal service, NVLO cannot guarantee any legal outcome.

3.    Client’s Right to Terminate or Expand the Scope of Representation

A.     Termination of Services

Client understands that at any time during the relationship provided for under this Agreement, Client has the right and may decide to discharge NVLO and retain alternate legal representation.  If Client elects to terminate representation from NVLO after NVLO has completed and Client has taken delivery of attorney work product including documents prepared under this Agreement, Client expressly agrees to honor Client’s payment obligations as set forth herein for the services and work product completed and delivered.  In the event Client terminates NVLO’s services, NVLO will cooperate with Client in the transfer of Client’s case file and information to the new attorney or law firm of record.

B.      Expanded Scope of Representation

In the event that NVLO and Client agree that NVLO will provide additional legal representation, NVLO will provide Client with another agreement, separate and apart from this Agreement, which separate agreement (the retainer/engagement agreement) will detail the scope of NVLO’s additional representation and the flat fee per the Schedule of Fees or the rate of the hourly fees plus costs and expenses for which Client will be responsible.  Payment of any flat fee, hourly fees, costs or expenses agreed to under any retainer/engagement agreement between NVLO and Client is available through the electronic payment system described herein or by tender of a Client personal or business check or money order mailed to NVLO’s office listed on the website Contact Us page.

4.    Fees

Services pursuant to this Agreement will be provided by NVLO at the rates set forth in the Schedule of Fees or as stated in an hourly fee retainer/engagement agreement.  After the legal services contracted for herein have been completed, but before Client takes delivery of the final attorney work product, Client will pay the agreed upon price which will be confirmed through a Cardholder Information Security Program (CISP) compliant  credit card processor.  This Agreement constitutes Client’s informed consent in writing that at the time of the payment of this fee, that this fee has been earned by NVLO, is non-refundable, and the fee is the property of NVLO at the time of its transfer to NVLO.  In the alternative Client may make payment of fees and costs by personal or business check or money order at NVLO’s mailing address listed on the Contact Us page of the website.

Upon payment of the agreed-upon fee, NVLO will promptly make the agreed-upon work product or documents accessible to Client on Client’s personal login page.  NVLO will not pay any costs associated with Client’s case which may be required as part of a lawsuit, including but not limited to, filing fees, recording fees or service of process fees unless specifically agreed upon by Client and NVLO. Upon completion of the legal services provided for under this Agreement, no further payment from Client will be due.

5.    Services are limited to the State of Nevada only – Content of Website

Andrew J. Urban Jr. Esq. is only licensed to practice law in the State of Nevada. The NVLO website is not intended as an advertisement or solicitation by Andrew J. Urban Jr. Esq. or NVLO for legal services in any state or jurisdiction other than the State of Nevada. NVLO maintains this website but links posted on this website to other websites or resources are provided only as a convenience and NVLO assumes no responsibility for the content, security or reliability of any websites or resources to which NVLO has posted links.

Any articles for general knowledge published on the NVLO website do not constitute legal advice regarding a specific legal problem Client may have. Client must not rely on this general information without first consulting with NVLO or other legal counsel regarding Client’s specific matter. Spamming, the unsolicited broadcasts of email addresses or links in this website, is prohibited and unauthorized.

The individual responsible for the content of Nevada Virtual Law Office (NVLO) website is Andrew J. Urban Jr. Esq. and Andrew J. Urban Chtd., d/b/a Nevada Virtual Law Office, 2580 Anthem Village Drive, Henderson, Nevada 89052.

6.    Confidentiality – Security – Retention of Records

In compliance with the professional rules and restrictions of the State Bar of Nevada and the Nevada Rules of Professional Conduct, NVLO is bound by stringent professional standards of confidentiality. Any information received by NVLO from Client is held in strict confidence and is not released to anyone outside of this practice, unless Client gives informed consent or as provided for under applicable state or federal law.  All Client records are securely retained in electronic files, along with secure backups, for the period of years required under Nevada law.

Primary communications are done through this website over Secure HTTP, which provides Client with the highest industry standard protection available on the web. All payments are processed by either personal or business check, money order or Cardholder Information Security Program (CISP) complaint credit card processors. No credit card or payment account numbers are stored on our servers. Those responsible for the maintenance of this site use secure programming techniques and best practices along with continual code auditing to ensure that this site is as secure as possible.

7.    Copyright

NVLO claims copyright protection on all of the content provided in this website. The content from this website may not be reproduced, copied and/or redistributed in any form without the express permission of NVLO.�� The content from this website cannot be modified nor can it be used for commercial purposes.  Each document posted at this website and that have been authored by Andrew J. Urban Jr. Esq. and/or NVLO, shall contain the following copyright notice:

© Copyright 2009.  Andrew J. Urban Chtd., d/b/a Nevada Virtual Law Office All rights reserved.

8.    Web Tracking – Cookies and Information Collection

A.    General Site

To view articles and public documents on NVLO, a Potential Client does not need to reveal any personal information. This site will present Potential Client’s browser with the option of accepting JavaScript and cookies in order to lay out the web page correctly and to store customized settings for the next visit. These features may be disabled by a Potential Client’s browser. However this will limit the look and functionality of NVLO. All page requests are logged in order to properly maintain the service and security of NVLO.

B.    Access to Nevada Virtual Law Office

In order to use the NVLO website features, a Potential Client must first register a username and provide personal information about him or herself. This information may then be used during Client’s transactions with NVLO solely to provide the legal services under this Agreement and to assess whether NVLO can provide reasonably competent representation under the terms of this Agreement.  This site uses cookies to store a user’s session ID. Therefore, in order to register on the website, cookies must be enabled so that NVLO can provide a secure transaction.

C.     Registration

In order to retain any legal services that NVLO can provide to Clients, a Potential Client must register on the NVLO website. There will be no fee charged for registration on this website. By registering, a Potential Client receives access to a personal information page where they may request our services in a secure manner. By registering on our website, a Potential Client is representing that Potential Client is at least 18 years of age and able to enter into a binding legal contact with NVLO. Furthermore, by registering Potential Clients represent that the information he or she provides is correct, accurate and updated.

D.    Reviewing and Updating Client’s Personal Information

NVLO requests that Client keep personal contact information current. After registering on the NVLO website, Client may enter Client’s personal information page at any time to review and update Client’s personal information. Keeping your contact information current is essential to maintaining an effective attorney-client relationship.

E.     Contact Methods

NVLO prefers that Client provide information and communicate using the technology provided for on Client’s personal client information page. However, if this is not possible and NVLO requires further information in order to review or handle Client’s legal matter, NVLO’s mailing address is: Andrew J. Urban Jr. Esq., c/o Andrew J. Urban Chtd., 2580 Anthem Village Drive, Henderson, Nevada 89052. The NVLO office telephone number is 888.702.6856 and office facsimile number is 877.702.3329.

9.    Extent of Liability

NVLO will not be responsible under any legal theory for damages, including direct, indirect, incidental, consequential or special, arising as a result of Client’s use of this website except insofar that nothing in this paragraph or Agreement shall in any way be construed as limiting NVLO’s professional liability regarding any legal services rendered and/or contracted for under this Agreement.

The general information provided on this website is provided without warranty of any kind, express or implied. NVLO reserves the right to change, modify, add, and delete the content on this website.

10.    Jurisdiction

The terms of this Agreement are governed by the laws of the State of Nevada. The state and federal courts located in Clark County, State of Nevada or such other binding arbitration entity as is otherwise agreed to between NVLO and the Client will have exclusive jurisdiction over any case or controversy arising from or relating to this agreement, the website, or any services provided by NVLO.  Client consents irrevocably to personal jurisdiction in such courts with respect to any matters.

11.    Assignment

The rights and obligations created for Client under this agreement may not be assigned to any other party.

12.    Force Majeure

NVLO will not be deemed to be in breach of this Agreement for any delay or failure in performance caused by reasons out of its reasonable control, including acts of God or a public enemy; natural calamities; failure of a third party to perform; changes in the laws or regulations; actions of any civil, military or regulatory authority; power outage or other disruptions of communication methods or any other cause which would be out of the reasonable control of the NVLO.

13.    Severance

In the event that one or more of the provisions of this Agreement shall be found unenforceable, illegal or invalid, it shall not affect any other provisions of this Agreement, and this Agreement shall be construed as if the provision found to be unenforceable, illegal or invalid had never been contained in the Agreement, or the unenforceable, illegal or invalid provision shall be construed, amended and/or reformed to be made enforceable, legal and valid.

14.    IRS Circular 230 Disclosure

In compliance with the requirements of the IRS pertaining to the publication of Circular 230, NVLO informs Client that any advice contained on this website or in any communication originating from this website or this law practice which is related to U.S. federal tax advice is not intended or created to be used, and cannot be used, for the purpose of 1) either avoiding penalties under the Internal Revenue Code or promoting, marketing or 2) recommending to another party any transaction or matter that is contained on this website or in any communication originating from this law practice.

15.    Complete Understanding

This agreement supersedes any prior or contemporaneous communications, representations or agreements between NVLO and the Client and constitutes the complete and final agreement between the parties relating to this agreement, the website or any other services provided by NVLO.

This Agreement contains the entire Agreement of the parties. No other agreement, statement, or promises made on or before the effective date of this Agreement will be binding on the parties.

This Agreement, and all terms herein, may only be modified by subsequent written agreement of the parties, signed by both of them.

The effective date of this Agreement will be the date when both NVLO and Client have conveyed assent to it by indicating acceptance, verified with the time and date stamp of each party. This Agreement will not be fully executed until acceptance is confirmed by NVLO.

By clicking on “I accept” below, Client agrees that he or she has read and understands the Terms and Conditions set forth herein and accepts this agreement:

I accept.

© Copyright 2009. Andrew J. Urban Chtd., d/b/a Nevada Virtual Law Office All rights reserved.
This website is for informational purposes only and is not intended as legal advice. The material posted on this website is not intended to create, nor does receipt or viewing of it create an attorney-client relationship. You should get advice from an experienced licensed attorney about your individual legal issues.
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